FAQs

Ticketing

1HOW MUCH ARE TICKETS AND WHERE CAN I BUY THEM?

Tickets can be bought online via our website. At full price, Lindisfarne Festival 2019 tickets are £109 +bf (Thurs-Sun), £95 +bf (Fri-Sun), £65 +bf (Sat-Sun). But the earlier you buy the cheaper they will be! Our Super Early Bird Tickets start at just £50.

All tickets include free standard camping for 1, 2 or 3 nights. Pricing and further ticket info can be found on our tickets page.

2CAN I GET A DISCOUNT ON TICKETS?

Lindisfarne Festival operates a tiered ticketing system. This means that our ticket prices start cheaper and increase as we near closer to the actual event, so the earlier you book, the bigger the discount you will get. Other than the price you pay, there is absolutely no difference to the ticket you receive, no matter what tier you purchase your ticket at. We have a set allocation of tickets for each pricing tier. Once the set allocation of tickets has sold out we progress onto the next tier and the price increases.

3WHEN & HOW WILL I RECEIVE MY TICKETS?

ALL TICKETS WILL BE SENT AS E-TICKETS VIA EMAIL.

**Please ensure you enter your email address correctly when booking!**

Tickets purchased via Eventbrite are dispatched via email shortly after purchasing. The email will come from Eventbrite and the subject line should read: 'Your Tickets for Lindisfarne Festival 2019'

All tickets purchased via our payment plan option (available from November 2018) that have been paid in full will be issued week commencing 12th August 2019. Any outstanding balances will be requested and must be paid in full before tickets can be issued.

For all ticket enquiries or if your tickets have not been received please email tickets@lindisfarnefestival.com

4HELP! PAYPAL HAS SUSPENDED MY INSTALMENT PLAN PAYMENTS - WHAT DO I DO?

Payment plans will usually automatically be suspended by Paypal if a payment is missed for some reason. Often it happens if the payment couldn’t be debited because there wasn’t enough money in the account at the time or if the bank card linked to the Paypal account has expired or been cancelled. If your payments have been suspended and we are unable to restart them automatically, you can arrange to pay off your ticket balance by contacting: tickets@lindisfarnefestival.com

5ARE DAY TICKETS AVAILABLE?

Single day tickets are available for the Saturday only. Optional camping is included free of charge.

6I CAN NO LONGER ATTEND, CAN I GET A REFUND?

Unfortunately tickets are non-refundable. Tickets are transferrable for a £10 admin fee up until 31st July 2019. In exceptional circumstances (eg: serious illness evidenced by a doctors note) tickets may be deferred for use the following year. Please contact us if you wish to defer or transfer your tickets to another person. PLEASE NOTE, TICKETS ARE NOT BE SOLD ON FOR PROFIT IN ANY CIRCUMSTANCES.

> Buy Tickets

Parking & Camping

1CAN I BRING A CARAVAN / CAMPERVAN?

Campervans and live in vehicles (including caravans up to 5 metres in length) are permitted. Please note that as we are in a remote area we can not provide any amenities for your motor vehicle other than the required space within the camping area. Vehicles require a valid permit for the duration of your stay. Vehicle passes will be on sale early 2019.

Please note that campervans and caravans will be in a separate field from general campers. Strictly NO CAMPING will be allowed in the campervan and caravan area.

2WILL THERE BE SHOWER FACILITIES?

YES! Kiss goodbye to the babywipe showers - Due to increasingly popular demaind Lindisfarne Festival 2019 will have luxury shower facilities with fresh running water. Don't forget your towel! Showers will be subject to a small usage fee (payable onsite) to cover the facilities and staffing costs.

3WILL THERE BE A 'QUIET' CAMPING ZONE?

This year there will be a designated 'quieter' camping area near the back of the camping field (past the glamping area). Space will be allocated on a first come first served basis, so if you wish to set up camp here we highly recommend you arrive on the Thursday or early on the Friday. We do have measures in place to keep the noise to a minimum after hours but we are a festival (with a late entertainment license) and therefore some level of noise will be expected (so bring some decent earplugs!)

4WILL THERE BE PHONE CHARGING FACILITIES?

Phone charging facilities may be provided by one of our traders at a reasonable charge. We advise you to bring a portable phone charger, in car charger or keep your phone switched off to save battery power for when you need it. Or alternatively, why not switch off your phone completely or leave it at home and enjoy being 'disconnected' whilst at the festival. In case of emergency, come along to the production office and we will do our best to help and provide you with access to a power outlet or phone if available.

5DO I HAVE TO PAY FOR PARKING?

Parking does come at a cost and passes can be pre-booked online at a discounted rate. If you need to pay on arrival, parking will be charged at a flat rate of £20 - no matter what day you arrive. We encourage you to use public transport and take advantage of our FREE bus service from Berwick Train Station or car share with other festival-goers to reduce the impact of the festival. More info on getting to the festival can be found here.

6HOW FAR IS THE CAR PARK FROM THE CAMPSITE?

The campsite is only a short walk from the car park (approximately 400 metres / 5 minutes)

> Vehicle Passes & Camping Upgrades

Location & Logistics

1IS THE FESTIVAL ON HOLY ISLAND?

No. The festival is at Beal Farm, which is on the mainland opposite Holy island (aka Lindisfarne) approximately 50 miles North of Newcastle, 8 miles South of Berwick, and 65 miles South of Edinburgh. Our site has spectacular views overlooking the island and the coast. We are located on the right just before the entrance of the Lindisfarne Causeway.

2WHAT TIME DOES THE CAMPSITE OPEN?

The campsite opens at 3pm Thursday 30th August and closes at 3pm Sunday 1st September 2019.
Please note the arrival times for different days below.

3WHAT TIME CAN WE ARRIVE ON SITE?

Arriving vehicles will be only be permitted entry to the site between these hours:

Thursday 29th August: 3pm - 9:30pm
Friday 30th August: 10am - 9:30pm
Saturday 31st August: 8am - 9:30pm

We ask that if possible you try to arrive within our recommended arrival times. Arriving within these times greatly helps us reduce traffic issues and prevents causing disruption to the residents and visitors to Holy Island, who need to cross the causeway when it is accessible.

4WILL THERE BE A MAIN STAGE?

Yes, our mainstage is located in the Shorefields marquee and this will be where our headline acts play on the Friday and Saturday night. There will be 10 separate music marquees/venues - each with a fantastic line-up and headline act. Each marquee has a strict capacity so we recommend that if there is a specific act you want to see, like with any festival, it’s best to get into the venue nice and early. Although, with our very diverse audience and so much fantastic stuff going on, it's quite unlikely that you won't be able to get in to see your favourite acts.

5WHAT HAPPENS ON THE SUNDAY?

The main entertainment and music concludes at 4am on Saturday night / Sunday morning. Our traders will remain open on Sunday morning so you can enjoy a chilled out morning to recover before packing up and leaving the festival site. The campsite must be vacated by 3pm.

6WILL IT BE WINDY?

The festival is on the coast and it can be quite exposed to the elements. Be prepared! We recommend bringing warm layers of clothing and extra tent pegs just in case.

> Getting Here

Accessibility & Restrictions

1WILL I NEED TO BRING I.D?

Lindisfarne Festival is an over 18's only event and we operate a challenge 25 policy at both the box office and our bars. If you don't have valid I.D. you may be refused entry or service. The lead ticket booker in your group (the named ticket holder) WILL need to show I.D. at the box office in order to exchange tickets for wristbands. Entry will not be permitted if the named ticket holder is not present.

2ARE TEENAGERS ALLOWED, IF ACCOMPANIED BY A RESPONSIBLE ADULT?

This is strictly an over 18’s event. Anyone looking younger that 25 will be asked for identification and refused entry if under 18. No refunds will be given in the case of refused entry.

3WHY ARE CHILDREN NOT ALLOWED AT THE FESTIVAL?

It was not our intention to exclude children from Lindisfarne Festival. In our launch year, we had many things to consider like budgets, logistics and the law and it was just not possible for us to provide adequate measures and entertainment for children. We are still seriously considering making this a family friendly festival in the future - but right now the feedback we have had tells us the majority want us to keep this as an over 18's only event. We hope parents can understand our decision and better yet embrace the opportunity to have a night or two off from parental duties and fully immerse themselves in the great party atmosphere of our festival.

4ARE DOGS ALLOWED AT THE FESTIVAL?

Dogs are welcome at the festival site, however they are strictly not allowed in the music marquees (unless they are authorised assistance dogs). They must always be kept in control and on short leads at all time. In order to monitor how many dogs we have on site, you will need to register your dog's attendance with us by purchasing a £10 dog ticket. These will be available early 2019 and profits received from Dog Tickets will be donated to a local dog charity (tbc).

It is YOUR responsibility to pick up after your dog and adhere to our dog policy. YOU will be responsible for any damage caused by your dog. Please be considerate to others – it’s hard to believe, but not all people love dogs like we do! If your dog’s temperament can sometimes be a cause for concern, carefully consider whether bringing them to the festival is the best decision.

5CAN I BRING MY OWN ALCOHOL?

Whilst you may bring a reasonable amount alcohol into the campsite to consume, there is strictly no alcohol allowed to be brought into the festival arena. We have had issues of people of bringing excess alcohol into the campsite with the purpose of selling, so in 2018 we are limiting the amount of alcohol people can take into the campsite. Please do not bring more than a reasonable amount for personal consumption as excessive amounts may be confiscated by security.

Strictly NO GLASS allowed and NO EXCESSIVE SPIRITS (beyond personal consumption).

6WHAT IS YOUR DISABLITY ACCESS POLICY?

Lindisfarne Festival has a disabled access scheme and offers all disabled customers an additional free ticket for carer / personal assistant to accompany them to the festival. Details on how to apply and more info on the festival's accessibility can be found on our Disabled Access page.

7CAN I BRING A CAMPING CHAIR INTO THE FESTIVAL ARENA?

You are welcome to bring chairs into the arena area but not into the music marquees except for in exceptional circumstances). If you require a chair inside the marquees for disability purposes please speak to one of our stewards.

> Disabled Access

> Dog Policy

Music & Festival

1WHAT TIME DOES THE MUSIC START & FINISH?

There will be music from 7pm til midnight on Thursday night. On Friday and Saturday there will be music from approximately 11am until 4am.

2WHAT TIME ARE THE HEADLINERS ON?

Each marquee will have a headline act and will differ to the times as to when they are on. The lineup schedules will be posted on our website and social media a few weeks prior to the event.

3CAN WE PERFORM AT LINDISFARNE FESTIVAL?

Sure! Well... if you're good enough. Check out our 'Get Involved' section and upload some tracks for us.

4WILL MERCHANDISE BE AVAILABLE TO BUY?

Yes merchandise will be available to buy on site including t-shirts, hoodies, tote bags and programmes.

5WILL I NEED TO BRING MY WELLIES?

We have had no real mud issues in previous years to date, but it would be wise to bring your wellies or alternative suitable walking footwear (no high heels or soft soles). You should also bring a rain coat, sun screen and of course camping equipment and appropriate warm clothing (layer up!). Be prepared for all weather! It is a festival in England after all.

6WHAT IS THE FESTIVAL SITE LIKE?

The camping area is a nice spacious field, split into 4 designated areas for camping / campervans / glamping / quiet camping. The festival arena may have some uneven ground surfaces, so please do wear appropriate footwear.

> Perform at Lindisfarne Festival

> Volunteer at Lindisfarne Festival

I HAVE A QUESTION THAT'S NOT ANSWERED HERE - HOW CAN I CONTACT YOU?

Drop us an message via the appropriate email address and we'll get back to you as soon as possible!

General enquiries - info@lindisfarnefestival.com
Ticket enquiries - tickets@lindisfarnefestival.com
Band / Artist enquiries - artists@lindisfarnefestival.com
Trader enquiries - traders@lindisfarnefestival.com
Volunteering enquiries - volunteers@lindisfarnefestival.com